| Q: What are the
different types of memberships?
A: The NOAC offers Individual, Family, Non-Resident and Student
Memberships.
Q: What are the requirements for a Family Membership?
A: A family is defined as a husband and wife, or any other couple
with a Declaration of Domestic Partnership registered with the City
of New Orleans.
Q: What are the requirements for a Non-Resident Membership?
A: A non-resident is defined as an individual living and working
60 miles from the Club. Proof of residency is required in the form
of a utility bill, lease or purchase agreement. A member holding
this form of membership will not be able to use the Relocation Cancellation
or the Freeze Courtesy.
Q: What are the requirements for a Student Membership?
A: A student is defined as a full-time student under the age of
25. This membership must be substantiated. The membership will be
automatically converted to an Individual Membership on the member’s
25th Birthday.
Q: Can minors have membership at the club?
A: Children between the ages of 13 to 19 can be added on to their
parents’ membership. At the age of 20, the membership will
automatically be converted to an Individual Membership.
Q: Are there Lockers Available?
A: Yes. Permanent lockers available for the members to be billed
on an annual basis, and the fees are non-refundable. In addition,
there are daily lockers available at no charge. Members must provide
their own lock and clean out the lockers daily, if using a daily
locker.
Q: Does the club provide towels?
A: There are towels available to both members and guests for a charge.
The charge is either on a per towel basis, or a monthly service.
Q: Does the club require billing information to be on file?
A: Yes. Every member is required to submit an Electronic Funds Transfer
(EFT) for billing purposes. This EFT can be in the form of a checking
account, credit card or debit card. Discover is not accepted.
Q: When does the billing take place?
A: Statements are processed monthly approximately the 15th of the
month. These will be mailed, or the member will receive an electronic
statement if they have submitted email to the club. The statement
reflects all charges, including the upcoming month of dues, and
the previous month’s payment. Any disputes must be submitted
to the billing department.
Q: When will the charge occur?
A: Monthly dues will be processed on the first of every month to
whatever EFT is on file for the member. Members do have the option
of prepaying on the account so a draft does not occur, as long as
it is done before the first of the month.
Q: Does the club have a Referral Program?
A: Yes. If a member refers a new member to the club they will receive
a credit as follows:
1. One-half month credit for referring as Second
Family Member
2. One month credit for referring a Regular, Student, or Non-Resident Member.
3. One and one-half months credit for referring a Regular member
plus a Second Family (Spouse) Member.
The new member must pay the full initiation fee in order for the
sponsoring member to receive credit.
Q: What is the term of Membership?
A: All memberships are annual. All memberships will renew on the
anniversary date, automatically for another full year.
Q: What is the cancellation policy?
A: Memberships can only be cancelled at the end of the member’s
year. Member must give written notice 30 days prior to their anniversary
date in order to cancel. There is no fee for cancelling at the end
of your term.
Q: What is the Relocation Policy?
A: If a member relocates 60 miles outside of the city of New Orleans,
they will be able to cancel their membership. A written letter of
cancellation is required, as well as proof of the relocation. That
proof can be provided in the form of a copy of a utility bill, lease
or purchase of a home. The member must also pay a cancellation fee
of $75 for an individual, or $100 per couple.
Q: What is the freeze policy?
A: A freeze is used to suspend membership at the Club. A freeze
form must be completed, and time must be in month increments for
a minimum of one month up to a maximum of six months. The member
will be charged the first month of the freeze, and will receive
a month credit on the first month of reactivating the account. Non-resident
members are not allowed to freeze their memberships.
Q: What is the guest policy?
A: Members are allowed one free guest per month. Each additional
guest visit will be $10 per visit. Members can bring no more than
2 guests per visits. Each guest is only allowed 5 visits per year
to the Club before being asked to join. No member under the age
of 15 is allowed to bring in guests. Guests must be accompanied
by the member, or they will not be allowed access to the gym.
Q: What are the details on the pool?
A: The pool is 20 yards long and heated to around 83 degrees year
round. There are 5 lined lanes in the pool. The pool is restricted
to free swim only during class time and is open for lap swim all
other hours of the gym.
Q: What are the regular hours of the gym?
A: The gym is open Monday thru Friday, 5:30 am – 9 pm; Saturday
and Sunday, 8 am – 6 pm.
Q: What are the holidays at the gym?
A: The gym is closed New Year’s Day, Mardi Gras Day, Thanksgiving
and Christmas Day. Holiday hours are used on New Year’s Eve
and Christmas Eve. The club will close at 2 pm on those holidays.
Q: Does the club have parking for members?
A: The club has 4 secured lots that members can use while they are
in the club. Members must have a parking sticker with their member
number affixed to the windshield in order to park in the lots. The
parking is only for members while they are in the club. Any cars
in violation of this rule will be towed at the owner’s expense.
Q: Why did I get asked for new billing information?
A: There are a couple of reasons why a member would be asked to
submit new billing information. The first could be that the expiration
date has passed on the credit card on file, and the information
needs to be updated. The other is when the billing information declines
when a charge is put thru. When this happens, the member needs to
update the billing information and make a payment to get current
on their account.
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